API Usage Limitations

Paging

Paging can be used to navigate through a collection of resources in an efficient manner. To this end, the pageSize resource has a limit of 200 per request.

API Rate Limits

From April 2024 Actionstep will be introducing rate limiting across all its public API endpoints. The change is being introduced to better manage capacity across our infrastructure and to ensure service continuity for all our clients. The rate limit is implemented on a user-centric (session) basis with higher order orgkey and IP address constraints. The limit will eventually adjust dynamically based on load and capacity factors across our infrastructure.

It is recommended all API consuming applications/integrations are able to handle an HTTP status code of 429 (rate limit exceeded) by implementing an appropriate retry strategy, for example, exponential backoff.

Please be aware you share our resources with other Developers and we request you follow our Development Guidelines to ensure the best development experience for your application or integration.

If you require any assistance or wish to discuss a particular use case that may have a higher impact on our infrastructure then please reach out to our Global Support Team so we can advise on the best solution to meet your needs.